Dr Lucas Pty Ltd ACN 620 952 776

15 Durbell Street, Acacia Ridge, Queensland, 4110, Australia

This document governs the privacy policy of our Website, Drlucas.com.au. Any capitalised terms not defined herein will have the same meaning as where they are defined elsewhere on our Website.

Our Website and company are committed to supporting the Australian Privacy principles under the Privacy Act 1988. We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide privacy policy that guides how we collect, store, and use the personal information that you provide us with. The following information enables you to be fully informed of our privacy policy.

  1. Age Restriction
  2. Links to other Websites
  3. Information we Collect
  4. Computer collected Information
  5. How information is used

1. Age Restriction

Only individuals eighteen (18) years of age and older may register or place an order with us. If you are under eighteen (18) years of age, we require that you inform a parent or guardian about our privacy policy and obtain parental consent prior to using our online services.


2. Links to other Websites

Our Website may contain links to other websites. This privacy policy does not apply to websites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our Website. Please ensure that you read the privacy policy of such other companies or organizations before submitting your personal information to them. We have no responsibility for these websites and provide links to such websites solely for your convenience.


3. Information we Collect

Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website you can browse our Website to find out more about us. You will not be required to provide us with any Personally Identifiable Information (PII) as a visitor.

We only collect PII to enable you to place an order with us. We will only collect PII from you via our Website or other communications, such as by email, through surveys, in person or over the phone.

You have no obligation to provide us any PII. If you choose to withhold requested information, we may not be able to complete your transaction and purchase the goods or services you sought to buy. By registering with us, you are consenting to the collection of PII.

If an order is placed with us, we need to obtain the following PII : your name, email address, telephone numbers, home address, shipping and billing address(es) so that we can process and fulfil your order. Your telephone number may be provided to our courier for delivery service purposes. Obtaining your PII allow us to process your order and keep you updated as to the status of your order.


4. Computer Information Collected

When you use our Website, we automatically collect certain computer information by the interaction of your web browser or mobile phone with our Website. Typically, the information collected is considered to be Non-Personal Information (NPI).



To make our Website more convenient to use, our site uses “Cookies” (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in the future. This information allows us to make our Website easier to use as the Cookies allow our servers to remember your details between visits to our site. Sensitive information such as credit card information is never stored in Cookies.

By using our Website you agree that we can place Cookies on your device and access them when you visit the site in the future. There are four types of cookies:

  1. Website functionality Cookies: these enable you to browse our Website and use features such as our shopping basket;
  2. Website analytics Cookies: these are used to measure and analyse how our customers use our Website, including Google Analytics Display Advertising Features. This allows us to continuously improve our Website and your shopping experience;
  3. Customer Preference Cookies: our Website will remember preferences you make (for example your user name, language or location). This makes your browsing experience easier and more personal to you; and
  4. Targeting Cookies or advertising cookies: these Cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

If you want to delete any Cookies that are already on your computer, please refer to the help and support area of your internet browser for instructions on how to locate the file or directory that stores these Cookies.

Information on deleting or controlling Cookies is available at www.aboutcookies.org. Please note that by deleting our Cookies you may not be able to access certain areas or features of our site.


  1. How information is used

Processing Orders

We may use your personal information to process orders, payment and to provide you with a personalized shopping experience. We will also use your PII to fulfil and deliver your orders and manage your account. Any PII you provide to us may be disclosed to a credit reference or fraud protection agency, which may keep a record of that information. Your PII may also be disclosed to the following parties: other trading divisions within Dr Lucas Pty Ltd.


Communications and Emails Alerts

We may also use your PII to send you marketing updates in accordance with your preferences.


Legally required releases of information

We may be legally required to disclose your PII, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to protect us from legal action or claims from third parties, including you; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees and affiliates.


Sharing Information with third parties

We do not sell, rent or otherwise provide your PII to third parties for marketing purposes.

From time to time we may employ third party business partners to collect personal information on our behalf. We may also share your personal information with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed to comply with applicable personal information protection law.


Improving our Website

We may use your personal information for our internal and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.


Online Security

Our Website uses a variety of security measures to maintain the safety of your PII. All user contact information is contained behind a “firewall” and is only accessible by a limited number of employees who have special access rights to the production systems. PII is generally stored in electronic form, but may also be stored in hard copy form. We store PII at our own premises and with the assistance of our service providers. Credit card numbers are not stored in our systems in accordance with the PCI-DSS standards.

When purchasing from our Website your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. Our Website’s technology department conducts frequent site security audits and Drlucas.com.au employs a third party audit company to perform additional site security audits, however, we cannot fully guarantee against loss or misuse.