1. Terms of Use Agreement

Please read these Terms and Conditions carefully prior to using our Website Drlucas.com.au (Website).

Your access to and the use of this Website is governed by the policies, terms and conditions set forth below. Your use of this website indicates your acceptance of these terms and conditions. By placing an order on this Website you agree to be bound by these Terms and Conditions.

Your submittal of any purchase order to Drlucas.com.au indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Drlucas.com.au.

Drlucas.com.au reserves the right to make changes to this Website and these terms and conditions at any time.

By ordering or registering on Drlucas.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails.

From time to time we may contact you about offers and new products. You can easily be removed by unsubscribing via the link at the footer of any marketing communications. We may exchange personal information with our related companies and third party services providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, Website and other services.

Some of these third parties may be located in Australia, USA, EU or other countries.

Orders may be made on the Drlucas.com.au Website by consumers purchasing goods other than for resale. The resale or distribution of products listed on the Drlucas.com.au Website is strictly prohibited.


2. Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Drlucas.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Drlucas.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered at any time. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit card and fraud avoidance department.

We may require additional verification or information before accepting any order.

Drlucas.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resale with products offered by Drlucas.com.au.


3. Indemnity and Limitation of Liability

You agree to hold Drlucas.com.au from all claims or causes of action, liabilities, losses, damages, costs, fines, penalties’ and expenses occurring from or related to the use or misuse of this Website, breach of these Terms and Conditions or breach of any rights of a third party or allegation thereof.

We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.


4. Content

All content on this Website including descriptions of products, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content, and all intellectual property rights contained in such content, including copyright, designs, trademark, or patents, (content) is owned by Dr Lucas Pty Ltd.

Dr Lucas Pty Ltd reserves the right to change any and all content and other items used or contained in the Website at any time without notice.

Subject to these terms and conditions, you may view the content and make such copies only as may be incidentally created during your exercise of the foregoing through the normal operation of a commercially available web browser and a gateway cache and proxy obtaining the content. You may only use the content for your own non-commercial purposes, and you are not granted any right to otherwise use any content and all such content will remain the exclusive property of Dr Lucas Pty Ltd. You must not otherwise modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any content without Dr Lucas Pty Ltd prior written consent. You

must not use any data mining, robots, scraping or similar data gathering methods in respect of the Website. Except as expressly stated, nothing in these terms will be interpreted as granting any license of intellectual property rights to you.


5. Third Party Websites

This site may contain links to websites, applications or other products or services operated by third parties (Third Party Websites). Drlucas.com.au does not endorse, monitor or have any control over these Third-Party Websites, which have separate terms and privacy policies.

Drlucas.com.au have no control and assumes no responsibility for the content or policies of any Third-Party Websites and your use of such Websites is at your own risk.


6. Shipping and Delivery

Customers who choose express delivery (without signature) give authority for their order to be left unattended at their delivery address.

Drlucas.com.au will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.

Certain factors such as order size, weight and shipping address may require us to ship via another method. Drlucas.com.au reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.

The delivery time provided by Drlucas.com.au are estimates only. Drlucas.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.  In the event that multiple items or ordered, part deliveries may be made where the stock is not available.

Customers purchasing from our international collection will have these items delivered separately to any Australian goods. All reasonable attempts to notify you will be made using the details you provided.

By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages. The special instruction box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “last house at end of driveway”, “office hours 9-5”). Drivers are unable to provide specific requests such as “deliver between 1-2pm” or “leave parcel in garden shed”.

Drlucas.com.au cannot be held responsible if your instructions are not followed.

Orders placed on the Website usual take up to 5 working days (depending on transport choice) to be delivered with Australia and 10 working days (depending on transport option) to be delivered overseas from our factory in Acacia Ridge, Queensland. You agree that Drlucas.com.au is not responsible for any deliveries that take longer than these indicted timeframes.

At the end of the ordering process, you are invited to click on the ‘pay’ button, which will confirm your order. Once your order has been submitted to Drlucas.com.au you will receive, by return email, an order summary. The date is registered by the Drlucas.com.au Website in respect of an order will be conclusive proof of the whole of the transactions conducted between Drlucas.com.au and its customers.

In the event of a dispute between Drlucas.com.au and its customer about an order made on the Drlucas.com.au Website, the data registered by Drlucas.com.au will be conclusive proof of the transaction.

If you do not receive a confirmation email within 24 hours of placing your order please contact [email protected]. When your order has been dispatched you will receive another email with the estimated time of delivery.


7. International Customs Charges

Some orders may incur a custom or import duty charge.

Drlucas.com.au does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations and compliances.

For further information please contact your local customs office. All charges are to be paid by the customer on delivery of the order.

Orders cannot be returned to sender and Drlucas.com.au will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Drlucas.com.au will not be held responsible for any loss of funds as a result of this occurrence.

Drlucas.com.au cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practise and as an established business, we will not do this.


8. Termination or Suspension of the Website

Drlucas.com.au reserves the right from time to time, to modify, restrict, suspend or terminate access to, temporarily or permanently, the Website or any part with or without notice.

You agree that Drlucas.com.au will not be liable to you or any third party for such any modification, restriction, suspension or termination.


9. Refunds and Returns

Should you be unhappy with your purchase for any reason, Drlucas.com.au will, subject to your compliance with these terms and conditions, refund and or exchange the purchase within 30 days of the date of your receipt of the delivery.

All claims on purchases must be made within 7 days of the date of your receipt of the delivery. All returns must only be purchases made on the Drlucas.com.au Website with proof of origin of purchase to be sent with returned goods.

Drlucas.com.au will not be held responsible nor will refund or exchange any goods purchased on other Websites (Third Party Websites). Exchanges on incorrectly ordered goods will incur additional freighting costs. In order to return your purchase, please follow the simple procedure below.

Ensure the product is in its original condition and packaging and is in a resalable condition. Please return to the address of:

Drlucas.com.au – Returns

46 Dulacca Street

Acacia Ridge QLD 4110



Please mark the package or relevant paperwork with “Returning goods to country of origin – not required” in order to reduce unnecessary charges. Please also mark on the package:

  • Where the goods have been stored while in your possession
  • Full explanation of reason for returning goods


10. Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation.

In the event that an incorrect address is entered, address changes can only be made until the order begins processing.

Drlucas.com.au cannot accommodate all address change requests. Drlucas.com.au takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.


11. Pricing

Drlucas.com.au reserves the right to, at any time, without prior notice, change the price of items listed on the Drlucas.com.au Website.

Drlucas.com.au is not responsible and has no control over pricing on Third Party Websites. Please refer to our terms regarding Third Party Websites.


12. Order Cancellations

If notified before goods have been dispatched, Drlucas.com.au can accommodate order cancellations.

However, if items have been shipped, Drlucas.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of package from our delivery service.


13. Copyright and Trademark Notice

This Website is owned and operated Dr Lucas Pty Ltd.

Unless otherwise specified, all materials appearing on this Website, including text, website design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dr Lucas Pty Ltd.

All software used on this Website is the sole property of Dr Lucas Pty Ltd or those supplying the software.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose. No materials from this Website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dr Lucas Pty Ltd prior written permission.

All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


14. Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Drlucas.com.au reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price.

Drlucas.com.au reserves the right to refuse or cancel any such orders whether or not the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, Drlucas.com.au shall immediately issue a credit to your credit card/ PayPal account in the amount of the charge.


15. PayPal Express Checkout

Customers choosing to checkout with PayPal Express will automatically have their order shipped express shipping (no signature required) unless bulky.

The order will be shipped to the address selected in your PayPal account. Once the order has been shipped Drlucas.com.au cannot alter your delivery address or shipping method.

If a customer would like a more secure delivery process (signature on delivery and tracking) please select the appropriate box provided in the checkout process.


16. Restricted Supply

Drlucas.com.au reserves the right to supply a maximum of 1-kilogram net weight to its customers, which is classed as for ‘personal use’ only.

Your use of this Website indicates your acceptance of these terms and conditions.

If you are found to be repeatedly purchasing one kilogram amounts within any three-month period, Drlucas.com.au reserves the right to suspend or terminate that customers access to the Drlucas.com.au Website.


17. Governing Law

These Terms and Conditions shall be governed and construed with the law of Australia, without regard to its conflict of law provisions.

DrLucas Pty Ltd failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights.


18. Severability

If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, those terms shall be deemed severable and shall not affect the validity and enforceability of the remaining terms. Failure of DrLucas Pty Ltd to exercise or enforce any terms or right of these Terms and Conditions shall not constitute a waiver of such.